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Dien May Xanh becomes a warranty partner for Fagor . household appliances brand

After-sales service is the after-sales activities to handle arising problems related to products. In recent years, after-sales service has become one of the important criteria for customers to put their trust in the brand, especially in the retail electrical appliances industry. To avoid risks, consumers are increasingly interested in choosing to buy from distributors with good after-sales service.

Professional warranty/after-sales service makes a difference

A real survey on the reasons why customers leave the brand shows that it is not because of a bad sales department, but the fact that 50% of users choose “not to return” because of poor after-sales service. . Many businesses have lost customers because of negligence in customer care. This is especially important for the retail electrical appliances industry when the product is used daily, if the repair/warranty process is prolonged, it will greatly affect the quality of life.

In the spirit of sustainable development and understanding customer psychology, Mr. Tran Duc Huy – Chairman of the Management Board of Format Vietnam JSC said: “Format Vietnam pays special attention to the after-sales and warranty regime: the products are designed and Fagor kitchen equipment is warranted for 3 years, in addition, customers can also buy an additional warranty package of up to 5 years. Format Vietnam’s warranty and repair partner with more than 3,000 employees and 168 warranty stations nationwide; response time to customers within 24 hours from the time of receiving the information, giving absolute peace of mind when using products and services”.

Mr. Tran Duc Huy – Chairman of the Board of Directors of Format Vietnam JSC (5th from left) discussed with customers at the event.

Direct training classes from Format technicians for Dien May Xanh’s staff nationwide took place with excitement and enthusiasm. 7 training classes take place in Ho Chi Minh, Hanoi, and Da Nang with an intensive training program with the number of direct training of up to 200 Dien May Xanh employees, ensuring installation, warranty and repair services. Fagor household brand as committed to customers.